Hart Energy
  • 01-Nov-2022 to 03-Mar-2023 (CST)
  • Marketing
  • Houston, TX, USA
  • Hourly
  • Full Time

CUSTOMER SERVICE REPRESENTATIVE


Hart Energy is the leading multi-channel media, data, and events network for the global energy industry. For nearly five decades, Hart Energy's publications and events have informed, connected, and inspired energy professionals. We are in a major growth mode, and we're looking for talented team members with the drive, capabilities, and energy to help us evolve into the next stage of our company's history.


Hart Energy benefits include medical, dental, vision, life/AD&D, Flexible Spending Account for health and dependent care costs, and a 401(k) plan. Information on Hart Energy benefits will be made available to you by a member of the Human Resources Department.

In addition to your compensation, you are eligible to accrue up to 21 days of paid time off annually. This time will be prorated based on your date of hire. PTO may be used after 90 days of employment, unless hired in Q4. If hired in Q4, you can use your PTO immediately. In addition, Hart Energy employees enjoy up to 11 paid company recognized holidays.



SUMMARY:

Hart Energy seeks a professional customer service representative to interact with customers by providing and processing information in response to inquiries concerns and requests about products and services.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answers customer service phone calls and respond to customer service inquiries sent by email. Experience with "Chat" customer service support is a plus.
  • Works with the subscriber fulfillment system to answer customer questions and resolve service issues.
  • Review orders that come in through Houston office and send orders to our fulfillment house on a weekly basis
  • Maintains digital subscriber registrants system via online tool.
  • Coordinates shipments from Hart Store, Sales, Conference registration, and sales of products sold at conferences.
  • Researches orders and payments for customers when needed.
  • May be called upon to maintain spreadsheets covering postal data for subscriber publication service - occasionally review for postal service variances.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

KEY COMPETENCIES:


  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Customer service orientation
  • Adaptability

QUALIFICATIONS:


  • High school diploma, general education degree or equivalent plus 1-2 years of customer service experience
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications - Microsoft Office experience is mandatory

*Hart Energy is an equal opportunity employer.

Hart Energy
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